Once you find the property that best suits your needs, you'll be able to pay securely through our portal. You'll receive a confirmation via email once your payment has been processed. 48 hours prior to your arrival, you'll receive simple self-check-in instructions that will guide you to your selected Heightened Hospitality property. Our team will be available as a resource throughout your entire stay for anything you may need.

Interested in an extended stay in one of our properties? Please contact us, and we'll be happy to discuss long-term accommodation options that suit your needs.

Clicking the 'BOOK NOW' button directs you to our secure Booking platform, ensuring complete privacy and safety of your card details during reservation.

You have a 48-hour grace period post-booking to cancel without any charge. Need to make changes beyond that? Contact us, and we'll find the best solution together.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.